Did you purchase a kneaded eraser that just crumbles & doesn’t stretch or knead? YOU AREN’T ALONE! I’ve heard this for at least 5 years about Prismacolor/Design brand kneaded erasers from you & my students. Take a look at the video to see if your eraser behaves as it should or if it doesn’t.
Watch to the end to see the results I got when I contacted the parent company of Prismacolor, Newell Brands. They were awesome and sent 4 replacement erasers for the 3 I purchased, but they still aren’t really stretchy and I am guessing if they sit in my supply closet for a year they won’t work at all… Still, it was appreciated that they took on replacing their product at their expense.
Unfortunately, today (6/10/22) the Newell Brand/Prismacolor website contact page link is NOT working! I’ll include the link in case they fix it. You have to select Prismacolor from the brand drop down menu and you should get a contact form to fill out. https://www.newellbrands.com/contact
I suggest every single one of you contact them to protest this poor-performing product if you get one. They don’t seem to know how bad it is!
And if you’re looking for a RELIABLE kneaded eraser experience, I recommend these two brands that have been consistent over the last 5 years and also come with a plastic case to keep them from sticking to other stuff:
Lyra Kneaded Eraser https://amzn.to/3zvOmVS
Faber-Castell Kneaded Eraser https://amzn.to/3xlN4Kv
Let me know what you think!!
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I have no relationship with the manufacturers/dealers of this product, I just have experience using it in my artwork/teaching.